The system is installed in more than 200 nursing homes and hospitals.
Many nursing homes have little or no IT support available to them, and in some cases nobody can remember the administrator password. To support these sites we packaged the application’s components as side–by–side assemblies so that the installer doesn’t need administrator privileges. Our customer’s sales representatives install it from CD during their sales visits. Since the sales representatives are not IT experts we needed to make the installation as straightforward as possible.
A few nursing homes still run Windows 2000. This operating system doesn’t support side–by–side assemblies, so we provided an installer that registers the COM DLLs in the registry in the normal way. This installer needs administrator privileges.
The software is not installed in our customer’s site, but rather is installed in their customers’ sites — the nursing homes and hospitals. Consequently the project sponsor handles first–level support directly, requiring no involvement from her own IT department. We handle other support levels.
The system uses Microsoft Access databases. For support, the nursing staff simply email the database file to us, and we fix it up and send it back.